FREE WORLDWIDE SHIPPING ON ORDERS OVER £100

FAQ

Where are you based?

We are based in England, United Kingdom.

Which countries do you ship to?

We ship worldwide! If you are having any troubles with your checkout, please contact our team here or e-mail us at hellobronzais@outlook.com and we will assist you.

How much does shipping cost?

 

UK STANDARD:                        FREE 

UK NEXT DAY:                          £8.99 OR FREE OVER £100

 

IRELAND:                                 £6.99

 

INT’L STANDARD:                    £8.99

INT’L EXPRESS:                       15.99 OR FREE OVER £100

How long is delivery to me?

UK Standard: 2-3 business days

UK Next Day Delivery: Receive TOMORROW by 1pm *Order before 4.30 pm, applies Monday - Friday as couriers do not ship on Sundays)

Standard Ireland Shipping: 2-4 business days 

International Standard Shipping:

Int'l Standard Shipping varies upon where you are in the world. It can take between 4-14 business days to reach you.

Europe: Approx 4-7 business days

North America, South America: Approx 7-14 business days

Asia: Approx 9-14 business days

Africa: Approx 11-14 business days 

Oceania: Approx 11-14 business days

International Express Shipping:

Europe: Approx 3-5 business days

North America, South America: Approx 3-7 business days

Asia: Approx 4-7 business days

Africa: Approx 4-7 business days

Oceania: Approx 4-7 business days

How do I return an item?

We do our returns online, if you would like to return your purchase we will happily accept the return (item needs to be in original condition and unworn)

Please contact us here or email us at hellobronzais@outlook.com and we will e-mail you our easy online returns form,

Click here for our full returns policy

Our currency is in GBP (Great British Pound) Sterling. Click here for our currency converter to see prices in your country's currency. 

Order receipts are shown in GBP, payment is made in your country's currency on statements. 

We are always happy to answer any more questions about currency, do not hesitate to contact us!

The item I want is out of stock, what do I do?

If items are out of stock, they should be restocked no longer than a few weeks.​ If you contact us we will ensure to send you an e-mail reminder when it's back in stock.

 

Please mention the name of product, colour (if applicable) and size.

Size Conversion Chart

SIZE CONVERSION CHART:

 

UK/AU 4 -  | US/CA: 0 | EU: 32

 

UK/AU 6 -  | US/CA: 2 | EU: 34

 

UK/AU 8 - | US/CA: 4 | EU: 36

 

UK/AU 10 - | US/CA: 6 | EU: 38

 

UK/AU 12 - | US/CA: 8 | EU: 40

 

UK/AU 14 - | US/CA: 10 | EU 42

DUAL SIZES CHART:

XS = 4, 6

S = 8

M = 10, 12

L = 14

If you have any more enquiries about sizing, contact our size expert here or email hellobronzais@outlook.com to find the perfect size for you! 

I've contacted you, how long until I receive a response?

Fast, efficient customer service is one of our utmost priorities.

 

We reply to all our emails within 24 hours. Most e-mails are replied to within an hour. If you have sent an e-mail and have yet to have a reply, it may be because the e-mail has gone to our spam folder. If this is the case you could try e-mailing again or if it is urgent drop us a DM on our Instagram. 

What is PRE-ORDER?

If you see PRE-ORDER on items, it means that the item is not yet in our warehouse. If you order an item with PRE-ORDER on it there will be an extended time of 1-3 business weeks for your item to be delivered.

 

If you have any enquiries about pre-order please contact us at hellobronzais@outlook.com. Usually estimated delivery dates will be in the product description.

I live outside of the UK but need my order within 1 or 2 days for an urgent event, what do I do?

Express Shipping takes 3-7 business days depending where you are in the world.

If you need an outfit in 1 day or 2 days and you live Internationally - yes, it is possible! We offer a DHL service. Please contact us and our friendly team will help!

I'm stuck on sizing, help?

Our sizes are in UK sizes. On each listing there is a size conversion chart so you can see your exact match in your country which will assist you in picking the perfect size.

If you are still unsure about what size to go with, contact us at hellobronzais@outlook.com and we will assist you by helping you with sizes according to your measurements. If you order a size and it doesn't fit well, we do exchanges at no additional cost.