It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer store credit if:
- The item does not fit you,
- You are not satisfied with the quality,
- Or, you have simply changed your mind.
Just keep in mind, in order for us to be able to accept your return, it must meet the below requirements:
- The item is unworn and in original condition with all the tags still attached,
- The item has absolutely no marks or stains (including makeup and spray tan),
- Bodysuits or swimwear must have the hygiene sticker in place,
- The item is returned to us within 30 days from delivery date.
A BRONZAIS store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item or save your BRONZAIS store credit for later since it never expires! We do not currently offer direct exchanges.
Please note all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team.
Please fill out this returns form (click here to download) and include it in your parcel.
- We do not offer refunds for change of mind or wrong size choice, however, we can provide you with a credit note equivalent to the price of the item(s) you purchased.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty, we will happily provide you with a full refund provided:
- You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to firstname.lastname@example.org, and
- Your claim of the faults have been reviewed and approved by our staff.
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 5-7 business days for the funds to appear in your account, so please be patient. If your refund has taken longer than this, please contact us so we can investigate the cause of the delay.
In the case that an item is faulty, we will be able to cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement.